Terms and Conditions

We know buying ‘off the internet’ can be confusing sometimes, so we have outlined below the terms and conditions of sale on this site.

Customs Information

For overseas customers (outside of the UK), please be aware that you may have to pay a customs clearance fee according to your port of delivery. These rules vary by country and your local government determines duty and customs charges.

    Delivery

    We offer free postage on all UK orders and for overseas orders above £300. All original artwork and limited editioned prints will be tracked.

    We will endeavour to dispatch artwork promptly (within 5 days of your order). If your order is urgent please contact us and we will do our best to accommodate you. Shipping times will vary depending on your location.

    We will deliver the work ordered by you to the address given at the time that you placed the order. Please note that we cannot ship works A4 size and larger to PO Boxes.

    Damaged or lost original artwork

    In the unlikely event of receiving a damaged artwork, please contact us within 48 hours of delivery with pictures of the damage. Once we have confirmed the acknowledgement of the damage:

    • For original works we will discuss either a partial or full refund depending on the extent of the damage. A full refund would be arranged upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
      • For prints we will replace it free of cost.

      Governing Law

      English law applies to these terms and conditions and all sales on this site.

      Returns (Non commissioned work)

      We offer 14 day returns beginning from the day in which you received the work (commissions are exempt from this). Please notify Jessica by email at jess@jessicasheehan.art. The work must be returned in its original condition and within 14 days of notice of refund. It is the buyer’s responsibility to cover the cost of returning the work and to ensure that the goods are not damaged either in their possession or in transit. You are eligible for a full refund less the outbound and return shipping charges once we have received and inspected the goods. Please allow 14 days for the refund to process.

      Please mark any returned orders from outside the UK with "Returned British Goods and No VAT or Duty Due" so that taxes are not applied.

      Screen colour differences

      We endeavour to make the pictures of Jessica’s work on the website as accurate as possible. However differences in screen resolution and colour are technically unavoidable. We recommend looking at the work from a number of different devices to help ensure you have the best idea of what it looks like.

      Anything else?

      We want to make sure that your experience with the store is as positive as possible! Please reach out to Jessica at jess@jessicasheehan.art if you have any further questions.